Complete outsourcing for your business
Vkalp has been providing scalable and reliable outsourcing solutions for over 17 years. We focus on quality of customer services and bring great support experience to your customers. We cater to multiple industry verticals with one common factor “Customer Satisfaction.” If your business needs high quality support system & experts to take care of customer support reflecting your business values, don’t hesitate to drop us an email.
Inbound Call Center
Our inbound call center services offer just the kind of responsiveness needed for growth of your business.
Chat Support Services
Our chat support services are affordable and yet efficient when resolving customer queries online.
Outbound Call Center
Our outbound calling team works as an extended arm of your business generating sales & profitability.
Telemarketing Services
We offer high quality telemarketing services to boost your sales & spread awareness about your brand.
Data Entry Services
We have dedicated team for data collection and data entry services offering both speed and accuracy.
Email Support Services
Our expertise in resolving queries through emails can bring efficiency in your customer support process.
Why Choose us?
With over 18 years of excellence in customer support services Vkalp is an established brand for businesses looking to outsource. We offer rich support experience at affordable charges and take care of crucial factors for business so that it remains profitable. You must choose us for the following reasons:
Speedy Onboarding
Speedy onboarding is done through smart training, robust technology & setting up quality metrics.
Omnichannel services
We utilize robust technology, tools & strategies to offer wide range of services in best possible way.
Flexible Pricing Models
We follow the mantra of "right service at right service", pay on hourly, daily or monthly basis.
Leading outsourcing company in India
Vkalp Outsourcing Pvt Ltd. is a pioneer organization providing the business process outsourcing services in industries like automobile, retail, telecom, healthcare, technology, financial services, e-commerce, medical transcription, back-office services etc. Started as an organization to become major supplier of human resources to various national and international BPO organizations, the company itself has become a major BPO in India. We have more than 1000 people working in various business verticals providing fantastic customer support experience.
Vkalp offers services like In-bound customer support, Out-bound customer support, Data Entry Services, Chat Support, Telemarketing, Email Support, Technical Help desk Services etc. With over 18 years of experience in business process outsourcing we have been helping businesses build rapport with their customers & enabling creation of new value propositions.
We have expertise in B2C, B2B & B2B2C business models & experts that can help expanding your B2C sales model into a B2B sales model with higher profits. Having worked in various market niches; we have sales executives with ability to analyze customer behavior in real-time & up-sell on your behalf. Backed by robust technology we offer innovative business solutions & affordable costing models depending on your business needs. We have been able to provide best in class services at right price & in manner which could help businesses grow exponentially. If your business needs a partner in customer support services who is willing to go extra mile in order to provide best-in-class experience at each step of the value chain; You’ve reached the right place!
Countries Worldwide
We offer business process outsourcing services in 15+ countries in multiple languages...
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We have served 200+ national & international clients offering the best customer support experience...
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