We are cost-efficient

By operating our centers in competitively priced business locations, VKALP offers cost advantages and passes these advantages on to its clients.

  Our employees are our capital

We place the highest of demands on our employees: Perfect pronunciation, university degree, good communication skills, excellent manners, and high motivation are basic requirements. Every workplace is equipped with a high-performance PC and an ideal communication infrastructure.

  We cater to your needs

We are able to process any number of incoming and outgoing calls. We have the necessary infrastructure to answer thousands of calls every month, 7 days a week and 24 hours a day.

  We support your customers around the clock

Our telephones never sleep: We answer your phone calls 7 days a week, 24 hours a day.

  We use the most up-to-date technology with us

We have a modern ACD-system (Automatic Call Distribution) and other state-of-the-art technologies at our disposal. Our sophisticated interphone system can process thousands of calls simultaneously.

  We maintain your good reputation

By offering high-quality products and services on your behalf, we maintain your reputation and brand-name even in hard-fought markets.

  Our flexibility is your advantage!

We are able to flexibly adapt to your needs and continually expand and reduce our capacities. We thus have a competitive advantage with our cost structures, which we in turn pass on to our clients.

  Scalable Infrastructure

We are constantly Remote monitoring all equipments and equipment failure notification are instantly notified via e-mail and phone. Redundancy available for all vital components in Servers. Adequate Inventory of Spares maintained in-house for Servers, PCs, Switches and Routers.